📦 7S Tracking Pages & Notifications
Delivery does not end at check-out. It is one of the most important customer touchpoints in the entire shopping journey.
The shipping process is one of the most important customer touchpoints after check-out. With our Tracking Pages & Notifications service, you turn shipment visibility into a proactive communication channel that strengthens your brand, increases customer satisfaction, and reduces support inquiries.
Keep your customers informed automatically and in real time through event-based notifications triggered by predefined delivery milestones such as First Hub Scan, Out for Delivery, Delivered, or delay and exception events. Transparent communication about order progress and estimated arrival times significantly reduces “Where is my order?” requests. Even when delays occur, proactive updates show that you are aware of the issue and working on a solution, preventing frustration, negative feedback, and unnecessary returns.
At the same time, you provide a fully branded tracking page in your corporate identity. The carrier-agnostic, mobile-first design ensures a consistent experience across all markets and carriers. Whether you track on order level, shipment level, or even order item level, your customers always see a clear and structured overview. Multi-shipment tracking is supported, and one unified page works for all destinations.
Our tracking page is more than just a status overview. During the delivery journey, customers are redirected on average three times back to the tracking page, creating valuable traffic to your shop environment at no additional cost. Use these high-engagement touchpoints to upsell products, promote campaigns, grow newsletter subscriptions, or increase your social media following.
You retain full flexibility in how notifications are created and managed. Use our intuitive editor for quick setup or leverage the HTML editor for complete customization. Additional delivery states, including linehaul updates, can be configured to ensure maximum transparency.
With our Tracking Pages & Notifications, delivery becomes more than a logistics process. It becomes a branded experience, a marketing opportunity, and a powerful tool to improve operational efficiency and customer satisfaction simultaneously.
Updated about 23 hours ago