🚚 Delivery Services

Connect & Ship

• Beyond handling your cross-border parcels, our delivery services help optimize your entire supply chain. These functionalities can be used not only for parcels we handle physically but also for shipments managed independently of Seven Senders.

Create

• Shipping Labels: Our Shipping Label Service provides a single, unified API to generate all types of shipping labels, regardless of carrier or shipping method. Once connected, you can create, retrieve, and manage shipping labels seamlessly, reducing integration complexity and streamlining your shipping operations. The service is designed to support multiple carriers, formats, and destinations, giving you full flexibility while maintaining a consistent interface.
• PUDO Locator: Our PUDO Locator is a unified API that allows you to retrieve available pick-up and drop-off points for your shipments. With a single integration, you can access all locations supported by multiple carriers, including detailed information such as addresses, opening hours, and available services. The service simplifies PUDO location management, allowing your customers to select convenient pick-up points easily.
• Customs: Our Customs Solution offers a unified API that streamlines the entire customs-clearance journey for cross-border shipments. With one integration, you can send us all the required customs data, and we handle the declarations for you, while you easily track statuses and manage all customs information in one place. The service reduces administrative effort, ensures compliance, and accelerates customs processing. Enabled for all EU countries as well as shipments into Switzerland, the UK, and Norway, it supports scalable international growth while keeping complex requirements orchestrated behind the scenes.
• 7SGreen: Our 7SGreen offering helps you measure and manage the environmental impact of your shipments. Simply provide us with your shipment data, and we calculate the associated CO₂ emissions, delivering a clear, actionable report. With 7SGreen, you gain transparency into your carbon footprint, enabling you to track, reduce, and report on emissions while supporting your sustainability goals.

Engage

• Tracking: Our Tracking Service provides a unified way to receive standardized delivery events, regardless of the carrier. You can connect via API, SQS, Webhook, or file exchange, and we handle all the mapping and integration maintenance in the background. In addition to key delivery events, the service also delivers any additional information provided by the carrier, giving you a complete and reliable view of your shipments.
• Tracking Pages & Notifications: Our Tracking Pages and Notification Service allow you to keep your customers fully informed about their deliveries while maintaining your brand identity. You can create a complete tracking page or embed individual widgets directly into your shop. The service automatically sends proactive notifications to your customers based on predefined delivery events, such as “First Hub Scan” or “Delivered,” ensuring a seamless and branded delivery experience.

Control

• Analytics: Our Analytics feature gives you full visibility and control over your logistics performance. Build custom dashboards and reports tailored to your specific operational challenges and gain real-time transparency into your parcel flow. Create individualized monitoring and deep analyses of your shipping processes to identify bottlenecks, track performance, and drive continuous improvement. With all your shipping data unified in one place, you’re equipped to optimize processes, reduce costs, and elevate your customer experience through reliable, actionable insights.
• Parcel Finder: Our Parcel Finder provides a single, centralized interface for all departments to quickly access shipment information. Simply enter a tracking number or order ID to instantly retrieve all relevant metadata across your logistics ecosystem. Whether for customer support, operations, or finance, Parcel Finder streamlines investigation, reduces handling time, and ensures everyone works with the same accurate, real-time data.
• CommsCenter & Invoice Data: Our CommCenter gives you all contractual KPIs at a glance, allowing you to easily monitor performance, compliance, and carrier obligations in one central view. In addition, you can access and extract all relevant invoice data to gain full cost transparency and control. With standardized 7S invoice data consolidated in one place, you can perform precise cost analysis, validate carrier charges, and identify discrepancies, enabling data-driven financial decisions and helping reduce logistics costs through clear, actionable insights.

Protect

• Claims Center & Insurance: The Seven Senders Claims Center takes the hassle out of managing parcel claims. Whether you ship with Seven Senders or other carriers, we handle all communication and follow-ups for claims involving lost, damaged, or missing items. Submit claims in seconds, track progress in real time, and keep full visibility of your refunds in one place. With Seven Senders Protect, your outbound and return parcels are covered end-to-end against loss, damage, or theft—up to €750* per shipment. Choose the coverage that matches your average order value and benefit from fast resolutions and higher compensation with minimal effort.

Return

• Return Portal: Our Return Portal simplifies and streamlines the returns process for your customers while giving you full control over carrier selection. You can pre-select a preferred return carrier for each region and allow customers to initiate returns at the order item level using that carrier. This ensures a smooth, consistent returns experience, reduces operational overhead for your team, and enhances customer satisfaction with a fast and reliable process.
• Adhoc Returns: Our Adhoc Returns empower your Customer Service team to generate and reprint return labels on demand in just a few clicks using a single, unified interface, without needing to access multiple carrier tools. This feature streamlines the returns process, reduces manual effort, and ensures a fast, hassle-free experience for your customers while we handle all carrier complexities in the background.

💸 claim.me

With claim.me we offer a one-stop solution for online retailers to claim parcels with just a few clicks – no matter which carrier was used for the transport. From opening a claim to drag & drop of required documents such as DORs, invoices or photos of broken goods – our software digitalizes and simplifies what used to be a manual, excel- and email-based nightmare for any customer service. Start claiming the smart way, save up to 95% of time spent on claims in your Customer Service, and gain more profit as our expert team enforces claims at the carriers in your name.

claim.me Portal

• Claims Submission & Management: docs coming soon.
• KPIs & Analytics: docs coming soon.

Ticketing System Integrations

• Zendesk App: docs coming soon.
• Freshdesk App: docs coming soon.
• Melibo Chatbot: docs coming soon.

AIME

• AIME is an AI-powered claims agent that relieves CS teams from parcel claiming and prioritizes a smooth customer experience.
• Docs coming soon.

claim.me Public API

• You have specific integration requirements, or want to build a tailor-made solution for your needs? No problem! You can use our public API to check eligibility and submit parcel claims, from within your own tech ecosystem.
• Docs coming soon.